Three partners, one way of working.
BPVC brings together three senior operating partners with real experience leading large teams and multi-million dollar budgets in SaaS, FinTech and banking.
We work as an extension of your leadership team, not as an outside vendor that hands over a report and leaves. The partners design and execute every project themselves, with no junior consultants in between.
Strategic Leadership & Operations Management
Real in-the-trenches experience leading teams, SOP design and KPI governance.
AI & No-Code Automation Architecture
Integration of AI agents and automated flows to absorb incoming volume and reduce cost per interaction.
Nearshore Scalability in LATAM
Design and scaling of operational hubs across Latin America, maintaining international standards.
The people who do the work.
No account managers, no bench of juniors. The three of us run every engagement directly.
Alejandro Vargas
10+ years leading operations and CX for SaaS, FinTech and banking companies, launching nearshore hubs and rebuilding support operations from the ground up. Hands-on with AI implementation, CRM/ticketing platforms and budget optimization.
Andrés Baldrich
12+ years leading financial-services operations across Colombia and the Dominican Republic, spanning customer experience, fraud, productivity and shared services. Helped grow a team from ~40 to ~600, managing budgets up to CAD 15M and 3M+ customer interactions a year.
Iván Pacheco
13+ years leading commercial strategy, marketing and customer experience across banking, technology, telecom and other service industries. MBA from Nebrija University (Spain), with international experience across the U.S., Spain, the Philippines, India, Ecuador and Canada.
Operations, AI and Nearshore: five ways to engage, one senior team.
Every engagement maps to one of our three pillars, from a one-off diagnostic to recurring fractional leadership.
Operations & AI Diagnostic Audit
You don't have clear visibility into where cost and time leak across support operations. We run an audit of your stack, KPIs and processes and hand you a 90-day roadmap with an ROI estimate.
AI Agent Integration
Support volume is growing faster than headcount can scale. We structure your knowledge base and build AI agents and automated triage to handle a growing share of incoming volume.
Operating Model & Process Redesign
Your org chart and processes weren't designed for your current scale. We deliver a right-sized structure, RACI matrix and KPI system, with or without AI.
Nearshore Operations & Hub Launch
Scaling a support team locally is slow and expensive. We design and launch your Latin America hub (Colombia as the base market): headcount, cost, recruitment, onboarding, SLAs and everything you need to run it.
Fractional Head of CX & Operations
You need senior operating leadership, not another full-time hire yet. We provide part-time executive coverage: steering committees, KPI governance, ongoing optimization.
A 2-week diagnostic, then 6 to 16 weeks to build.
The three partners design and execute every project directly. We don't sell it for a junior team to deliver.
2 weeks
A deep audit of the tech stack and key metrics, before proposing a single change.
Solution roadmap
A prioritized roadmap: AI integration, operating model redesign, or nearshore hub design, depending on the challenge.
Hands-on implementation
Direct execution by the partners (6-16 weeks depending on the service level), with concrete deliverables.
Ongoing governance
Fractional leadership to sustain the result: committees, KPIs and month-over-month optimization.
End-to-end operational transformation, not another report.
BPVC is opening with a limited number of founding clients for Q4 2026. These are the differentiators of our model, not results from past clients.
Senior partners who design and execute
2 weeks to diagnose, 6 to 16 to build
Strategy + AI + Nearshore, from one partner
Let's start with your operation's most urgent challenge.
Book a free 15-minute diagnostic call to identify where it makes the most impact to start, with no commitment to engage all three pillars from the first conversation.